We publish our standards because we believe the quality of a firm is visible in the commitments it’s willing to state publicly. This page describes how we deliver, communicate, and hold ourselves accountable.

These are the standards we hold ourselves to. They are not contractual guarantees — they are the operational benchmarks our team is measured against. For contractual terms, see our Terms of Service.

Delivery Timelines

Deliverable	Standard Timeline
Standard link placements	Typically within 21 business days of campaign start
Digital PR placements	Within 90 days, you will see the first links
Link report / 3D report	Within 2 business days of request
On-page SEO audit	Within 10 business days
Campaign onboarding	Kickoff within 2 business days of payment confirmation
Monthly campaign reports	Scheduled monthly with your account manager, delivered one week before your renewal date

Timelines may vary based on campaign complexity, publisher availability, and seasonal factors (e.g., Q4 publishing slowdowns). We communicate proactively when a deliverable is tracking outside standard timelines.

Communication

Response Times

• Client platform or [email protected]: Our standard response time is 1 business day for communications sent within our client platform or directly addressed to [email protected]
• Emails addressed directly to our CEO: Response times vary according to availability. For faster support, please email [email protected]
• Holiday periods: Under 48 hours
• Urgent issues (e.g., link removals, site emergencies): Same business day where possible

We operate across multiple time zones by design — our team spans Europe, Africa, and Asia. This means coverage is broader than a single-timezone operation, but it also means your point of contact may respond according to their working hours.

Communication Channels

• Email: Primary communication channel for all engagements
• Phone: [PLACEHOLDER — Go High Level number] — monitored asynchronously with callback
• Client portal: Campaign status, report delivery, and order management
• Video calls: Available for strategy discussions, quarterly reviews, and onboarding

Dedicated Point of Contact

Clients on monthly engagements have a dedicated account point of contact for:

• Campaign updates and progress reports
• Delivery questions and modifications
• Strategic guidance and recommendations

Senior leadership is involved at different engagement tiers:

• Growth engagements — Alejandro Meyerhans conducts your monthly check-in call
• Partnership engagements — Alejandro leads the strategy completely
• Advisory engagements — Alejandro functions as your fractional VP of Search through Get Me Links

Quality Standards

Publisher Vetting

Every publisher in our network passes our vetting standard before we place a single link. We evaluate:

• Traffic verification and stability — real organic traffic, confirmed through third-party tools. We prefer websites that are at least two years old with stable traffic patterns
• Content quality — editorial standards, publication frequency, topical relevance
• Indexation health — proper indexing, no signs of manual penalties or de-indexation. We prefer sites that have never been penalized
• Editorial integrity — genuine editorial policies, not pay-to-publish content mills
• Traceable ownership — we want to know who the publisher is. We don’t work with sites where ownership cannot be verified
• Zero tolerance for manipulation — the moment we see manipulated metrics at any level on a website — inflated traffic, fake DR, purchased engagement — we immediately distrust the website as a whole and remove it from our network

Publishers are re-evaluated on an ongoing basis. If quality degrades, placements are flagged, and the publisher is removed from our active network.

Delivery QA

Every placement is reviewed before delivery to the client. Our QA process checks:

• Correct target URL and anchor text
• Placement within editorial content (not footers, sidebars, or author bios unless agreed)
• Publisher page is indexed and accessible
• Content surrounding the placement is relevant and well-written

Link Maintenance

If a publisher removes a placed link within 365 days of delivery, we will do everything in our power to have the publisher reinstate it. If reinstatement is not possible, we will replace it with an equivalent link at no additional cost.

To report a removed link, email [email protected] with the placement details. We verify the removal and work to resolve it within our standard delivery timeline.

Reporting

• Weekly progress reports — delivered on Fridays
• Monthly reports — delivered one week before your renewal date, accompanied by a one-on-one 30-minute phone call with your account manager
• Report contents — placements delivered, metrics at time of placement, campaign progress against objectives
• Metric transparency — we report publisher metrics as measured by Ahrefs, or by Google Search Console when first-party data is available directly from the publisher. We do not inflate or misrepresent data.

Escalation

If a concern isn’t resolved through your primary point of contact within 5 business days, you can escalate:

1. Head of Service Delivery — MaryJane Trumata
2. Operations leadership — Bronwyn Byrne, COO

Escalation is not a last resort — it’s a built-in part of our process. We would rather hear about a concern early and resolve it than learn about it after it’s become a problem.

Email: [email protected] with “Escalation” in the subject line.

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See also: Refund Policy · Terms of Service · Code of Ethics